IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
IBM has been expanding its footprint in India – and has a presence in over 200 cities and towns across the country – either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry – and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
(Freshers / Experienced) Walk-In : Technical Support Representative – Voice Support @ Bangalore / Hyderabad
Job Designation : IT Help Desk – Service Desk Delivery (SDD)
Walk-In Location(s) : Bangalore / Hyderabad
Joining Location(s) : Bangalore / Hyderabad
Desired Qualification :
# Bachelor’s Degree/ Diploma
# Fluency in Communications Skills (both spoken and written)/ soft skills
Desired Experience : 0 to 4 Years
Job Description :
# Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills :
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support – Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Desired Skills :
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client – Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion :
# Bachelor’s Degree/ Diploma/ Freshers/ Experienced
# Fluency in Communications Skills (both spoken and written)/ soft skills
Additional Information :
# working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts – including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported.
MANDATORY DOCUMENTS TO BE CARRIED :
1. Original photo id proof (Pan card, Voters Id card or Passport)
2. Hard copy of this call letter
3. Updated resume
WALK-IN VENUE DETAILS :
…………………………………………..
Date and Time of Interview : Only weekdays 13th, 14th, 16th, 19th, 20th, 21st, 22nd, 23rd August 2013 : 12 PM to 4 PM only
BANGALORE:
IBM India Pvt. Ltd, G1 Block, Manyatta Tech Park, Nagwara, Outer Ring Road, Bangalore 45
Or
BANGALORE:
IBM India Pvt. Ltd, D Block EGL, Domlur-Kormangala Inner Ring Road, Bangalore – 71
Or
HYDERABAD:
IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad 81
…………………………………………..
Date and Time of Interview : Only Weekends Saturday 17th and 24th August 2013 : 10 AM to 1 PM only
BANGALORE:
IBM India Pvt. Ltd, SA 1, Opp to Jalbhavan, Banerghatta road, Bangalore
Or
HYDERABAD:
IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad 81
…………………………………………..
Contact Person : Deepak Kumar.A
Walk-In for Technical Support @ IBM INDIA : On 13-24 August 2013 @ Bangalore / Hyderabad
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